# How can returns be managed with Zon on Shopify?🤔

To manage **returns and exchanges** through the **Zon app,** navigate to the **"Settings"** tab in the app and enable the **"Returns & Exchange"** feature.\\

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdzeUAVRUcD5iJqvX5h2Xvb48E_OiJWdcsVHP95JcsHdcyAXYuIfn_DJ0Nt6Q_mjRvR-6FeM6t3NYxPOOn_3LtxSEcXKPaphMXmW72q1fuwV62gr77KpviueuUSvHzu4clrh7iw3A?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

Also, ensure that the **"Order status"** block for return has been added to the customer account to manage **returns and exchanges.**\
After selecting the **order status,** navigate to the **"Section Embed"** tab.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe19027txZ4LH-EZGTxaG4niiSVWyL7fu8BTiz4k5AbfIqD_kCeROrh_Q0kCyqzyFyHvV6Am72D3QZYAZYbuR_W89e7MmfbZyJ6Tj3XjGAymjzPvrKtF6dw28ZRAFg3TFpIVUl5hg?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

In the **"Order Actions"** section, click on **"Add App Block"** to add the **Zon Customer Account block.** This will display the **"Contact Us"** button on the **customer account** frontend, allowing your clients to **contact** you directly.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfZtgb6H8N9kNkD-iWZHlhDhY644nnDXeyHMzkf2xSAmWo9AdONBK09nVq_DuH66KwiDnu52YQP3SkNu57WGwo1u-zhqY2TCYGF5JHyWoiitf9L5xV3ZwZA7lBZIf3R_08kFbEA?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

Now Click on **"Add App Block"** in the **"Order Details"** section to include the block for **returns and exchanges.**\\

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcAQ82Rrn60EJ3jTW3gU33-cFp8IFE_tVRtb8zUPNJyiyGgM0rUzL89eMWTBNWUmTkyVHZeGRk_dXUkJZbMFopafi5vsXnhOz8AEdlNRQez3cskFQq--vxXD4TurjjvLxJSyV8B?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

\ <mark style="color:red;background-color:yellow;">**Note:**</mark> <mark style="color:red;background-color:yellow;"></mark><mark style="color:red;background-color:yellow;">Additionally, make sure to disable the "Self-serve returns" option from the Shopify customer account settings.</mark>\
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Now, on the **customer account** **front page**, navigate to the **"Orders"** tab. By clicking on an order, you will see options to **cancel the order** and **initiate a return.**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdVNOd3OGMlqGRX8cS9CbssyXnyQEp0wX8x3V5aqr56jafk5UtR7BjdDp7clQzj7LJTEzFmris_X6S-rF6tefjK9Do7RPYGiYljS8BGgb7cjfL8EqZBK-42XQI24RSZl0_DX9Yr?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

If the **order is unfulfilled**, your clients can **cancel** it directly. They just need to click on **"Cancel,"** provide the **cancellation reason,** and click **"Confirm Cancellation"** to cancel the order.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe7xX_yZ0dwVq4-FKci2c3-Sl7B4Q_d8sQz3dI9mJEFnVRg-bZqoxoRoTglsRN1fWzkMwINumMFeyfAauLhejQ-aRCAO6H9sPX8X_To7o88O8oz8TO5gfE8QRHy9Auzampyz65OLw?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

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For **fulfilled orders,** **returns and exchanges** can be managed through **Zon app.** Clients can conveniently **request a return or exchange** directly from the customer account page.\
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**For example,** from the **front-end customer account,** if a client wants to return an already fulfilled order, they can simply click on **"Initiate Return"** and then **expand** the section at the bottom.\
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<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXexZ5Laau4HfhwOckZmmA4xd-aq4z-KSdZzd3vGab2OC7looY7fKfymHk6fBA0HgCbdIHOR6B6w64dQyK-Vn1YrpOS_vIc6UDuHgn6WuvTBjNUbYqWPmI8LC5c0RUPNszZ3_SLAWQ?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

**Customers** can either select a **predefined reason** or type a reason in the **"Reason Note"** section. Additionally, they can **upload a file** to assist you in approving their **return request**. If the order contains **multiple quantities,** customers can **specify** the **quantity** they wish to return.\\

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdD3zNO4qYjs3JyLUsajb9eftfiURQy25CK3PK058JZIWy1WRgz6rd_sst6eBx3ExKRPSV9d2zwzSF7WpkD0v-8jmpwnhV7mEy3j6grDPvnqlSx7FLqOdxzgv2hGay8z9Bj4bzTIA?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

We offer **three return payment** options for your clients:

1. **Refund to Original Payment Method:** The refund will be processed to the same payment method used for the purchase once the return request is approved.
2. **Exchange:** Clients can use the refund amount to purchase other products from your store.
3. **Store Credits:** The refund amount will be added as store credits, which clients can use anytime for future purchases.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdjvF9tfVH7M6z2YS_M7F_19h-UGIxfYXYzYPDjUJiDoSSajGnQxRA9AgJS9Eq8EqNkKruPENL0Y7tiwHSxnrf4h6FhYyEGPEd4QOXa0aGC9LoNSY7EBJqZ_3laU-lYcHg2mZiN?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

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After selecting their preferred **type of return payment,** customers can choose one of the following **return methods:**

1. **Ship Back By Myself:** Customers handle the shipping of the returned product themselves.
2. I**n-Store Return:** Customers return the product directly at your physical store.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXceXFBmbRnMd2dg9C_iN5HYREZEJ-VAkreJzS34TZIoFNwLk7gGx41fN_xVZa1II_KPxO1lm7Ws9ehW2YHbQn_WPjN3UBfiQbXk3jHrST4q90e-O5P2B1LmINHap00jB_ze8HVW?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

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After selecting the return method, customers can click on **"Submit Request"** to complete the process.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdd6e2B5keD6q20qCyOTotb--CFFRjaD3WJlmN750rviYnyt1BSAHFVhmrge08rRCoyR-Zhzr332ZSmz3q-1JE4RsEYbk6wiLsuTAEPYrdmMALax8oHgDllXIfByNSr9APYsD9w-A?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

**Once** **submitted**, customers will see a **confirmation** indicating that their return request has been **successfully submitted.**\\

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfzHr-6crKLAPG_6KuIjiLG6chGnC7iNwwBO6BTVhmBDu-u5RqDZb7cCgm9u33hWfjQJPHDAXkkwlNIChqppJ1CKn2tBz_tTc1LFxlfSJT35rdl-_QHdL30gs8J-wNEnzc1g7Km?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

**Now it's your turn. Open** the **Zon app**, and navigate to the **"Returns & Exchange"** tab. Here, you will find the **return request**, click on it to **review** the details.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXezWqa_NP1meC9rlnN0rVhLATcLbamzRlJKEYQXBaXaiuUmttesUbMKFMpOJJXsigrCfNWbJ62Kk3wnNqTTbtZzV76EoVoFFwoziA9eqLILj-ZFOf61kFPKGBuJ6UDkDUncJxSpag?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

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From there, you can **approve or decline** the request after reviewing the order details and the customer's return request.\\

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcr5YrrYaphLtFQaZ1Mw6U-ZzV9MF0Zzd_SJhYmB24B-Nr4lTseKZAFpAMQ-5jBuLnNdigZQokfsJnsr_Vc7uTnSC2Wiyhazn7PyO_58W3sR2nxzvHH9HZPN3zUZ-VbKVAKIJagcg?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

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Once you **accept the request**, your clients will receive a **confirmation email**. Additionally, they can view the **updated status** in their **customer account** and proceed to **ship their package.**\
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<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf8qPt_cVdSKyeNj0L_6oEK_87gmvfR1x1Ri3bX7aT3hVVLl1mhcGFu-eNrNFEe13q8IwxxBKlcpIaFMkYh31QUyAgMiD0sUISKjDyXVRvB_5cCLYtYgLP8sK7CrEFI6Tw5MRenlA?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

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Once you **receive the package,** you can mark it as **"Package Received"** in the app. Additionally, you can **restock** the product directly by clicking on the **"Restock"** option in **Zon app.**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXczH_OaxlkxAhL2UaLCjn6zyk0zaImg42folQw1gc3YlrZdPsnllgKzfZkXGWVAQdrz8KCjxP1aLGmgZyaPDAx4SAOBStScCDXx5xAHuGaKOjN18y5pXSJMDvb9xOEu9JNEA1fEoA?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

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Once the **package is received,** you can **generate a refund** through the **Zon app.** Review the **return summary,** select the **preferred refund payment method,** either the **original payment method or store credit,** and then click **"Refund"** to complete the process.\ <mark style="color:red;background-color:yellow;">**Note:**</mark> <mark style="color:red;background-color:yellow;"></mark><mark style="color:red;background-color:yellow;">This refund is a one-time process and cannot be reversed. Please review all details carefully before proceeding</mark><mark style="color:red;">.</mark>\\

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcVSrx7Bqd2PUS-rPx0T7bCv4zrvzkPjSazQfOTts7WWofAJaPQTi3OLyhEmAJjOIthUA8M-L0_qUB1L36sT7lEdMcW_yULFsPzJrKPWOOEzwfC1YzYPXVfwjzB0FAP9U640fUJwA?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

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After **completing the refund,** you can resolve the request by clicking **"Resolve"** at the top.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdzEOfA1OhDKZiVvI063tkRPAujsMkKIiX5wq2lHujqtK9hmCn8HoBiW9f916e90PuSOQrbe5fYkwc9WAE8LRT30aBaqwfqPD7qiurS7q8vklw3sViGfM62ajLeYz1eL7Deybgqyg?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

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Your clients will also receive an **email notification** and can **check the status** of their return from their **customer account.**\\

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdWVEk8nyzbcWTVQeVnux4GPlMrXLejur0M_6S9jlmDwjQG0Kv4Eim2v0b2IAHI8CRVX2A0Ak3oRmFZR5TMyPW_cmKJBCAfMdp8dRz4jV6eNAyk75hgUIiB20zBYG2k6yMDxODw?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

This is how you can **manage returns** using the **Zon Customer Account🤩.**\
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From the **Zon app dashboard,** you can view detailed **analytics** on c**ustomer activity, order return requests,** and more, allowing you to **track and monitor** everything effectively for your **convenience🤩.**\\

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeaTam7S7vMwmVmwwXGRoidLm_deAWnPi-wBf20Y9wgycJp4-POoqD5_emTtdt-1F2LEn5fTJTIjyg231LVE1f7KKEjlgDScqWzaod58nNwPlRz9ekNDJhoUcuexC8MhRIC3g7uJA?key=LXdE67ZDpH0H8PVD_pc4w5rZ" alt=""><figcaption></figcaption></figure>

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**Need more help?🤔** Watch this **tutorial video** or ping us in the **app’s chat box🤩.**

{% embed url="<https://youtu.be/OgpgoYEEoLU?si=a5AQn7txY95CVnYs>" %}
