# How to manage Returns Via Using Shopify Point of Sale?🤔

If your customer selects the **"In-Store"** option for the **return method** when **returning a product**, follow these steps to manage such returns.

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Open the **Shopify POS app**, navigate to the **Settings tab,** and click on **"POS Apps."**

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Click on **"Zon Customer Account & Returns"** to proceed.

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Click on **"Add"** to integrate **Zon** into your **POS system.**

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If you see a request in Zon app's **"Return & Exchange"** tab with the return type set to **"In-Store,"** open your **Shopify POS** on your mobile device and navigate to the **"Orders"** section.

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You can search for the order using the **Order ID.**

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Open the **order** and **scroll down** to the **"Zon Return & Exchange"** section.

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In the **"Zon Return & Exchange"** section, you will find two options:

1. I**tem Received Successfully:** This option marks the package as received in Zon app. You can then approve the return request in the app and complete the return process as outlined earlier.
2. **Complete Return In-Store:** Selecting this option will finalize the return directly from the store, and the request will automatically be resolved within Zon app as well.

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If you choose the **Complete Return In-Store option,** the return request will be automatically marked as **resolved** and reflected as **completed in the app.**

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If you select **Item Received Successfully,** the request will only be marked as **"Package Received"** in the app. To **complete the return process**, you must follow the steps outlined in the returns article. [**Click here**](https://wixpa-feed.gitbook.io/zon-customer-accounts-and-return/zon-customer-accounts-and-return/how-can-returns-be-managed-with-zon-on-shopify) to learn more.

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Now, you can **approve** the return request and proceed with the **remaining steps** to **finalize** the **return process.**



**Need more help?🤔** Watch this **tutorial video** or ping us in the **app’s chat box🤩.**

{% embed url="https://youtu.be/Mv_qcoUHo9w?si=bDdlDLUQxdAXGI7_" %}
