> For the complete documentation index, see [llms.txt](https://zon.gitbook.io/zon/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://zon.gitbook.io/zon/zon-customer-accounts-and-return/how-can-exchange-be-managed-with-zon-on-shopify.md).
# How can Exchange be managed with Zon on Shopify?🤔
You can **manage exchanges** through the **Zon app** in the same way as **returns.** Your clients will follow the same steps, click on **"Initiate Return"** and complete the process as explained above. The only difference is that, in the **"Return Payment Method"** section, they will select **"Exchange"** instead of a refund.
After selecting **"Exchange,"** your clients will **choose another product** with which they wish to **exchange the original item.** Once they've made their selection, they will click **"Submit Return"** to complete the process.
Once your client submits the **exchange request,** you will receive it in the **"Returns & Exchange"** tab of Zon app. You can review the request by clicking on the corresponding **"Req ID."**
After reviewing the request, you can either **approve or decline** it based on your assessment.
Once the exchange request is approved, a **confirmation email** will be sent to your client. If they choose **"Ship Back By Myself"** as the return method, they will proceed with shipping the parcel. Upon receiving the package, you can mark it as **"Package Received"** and **restock** the item in your desired warehouse.
Once you navigate to the **Shopify order section,** you will see an order with the status **"Partially Paid"** under **payment status** and **"On Hold"** under **fulfillment status.**
**Open** the order and click on **"Release Hold"** to proceed with the **fulfillment process.**
Next, click on **"Fulfill Item,"** enter the **tracking number,** select the **shipping carrier,** and click **"Fulfill Item"** to complete the process. If you'd like to notify your customer, you can check the box to **send a notification.**
Next, navigate to the **"Returns & Exchange"** tab in Zon app and **open the request. Scroll down** to find the option to send an **invoice.** Add the necessary details and send the **invoice** to your customer for the **remaining payment.**
Additionally, your customer can view all the details in their **customer account,** including the option for the **remaining payment**. They can make the payment instantly by clicking on the **"Pay Now"** button.
After **completing the process,** you can **resolve** the request directly from **Zon app.**
If a customer **exchanges a product** for one of **lesser value**, the **remaining balance** will be refunded either to the **original payment method or as store credits,** based on your chosen refund method.
**Need more help?🤔** Watch this **tutorial video** or ping us in the **app’s chat box🤩.**
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